Interview Rounds
8 questions across 3 rounds
🎙️Voice & Communication Assessment
3 questions · Assessed by a language expert. Accent neutralisation, pronunciation clarity, and speaking pace are scored.
Voice & Communication Assessment
3 questions · Assessed by a language expert. Accent neutralisation, pronunciation clarity, and speaking pace are scored.
Read this paragraph aloud and explain it in your own words: [customer complaint scenario]. Focus on tone and clarity.
You receive a call from an angry customer whose order was delivered late. Handle the call from start to resolution.
Describe a product (pen/mobile phone) to a customer who cannot see it — use feature-benefit selling language.
⌨️Aptitude & Typing Test
2 questions · Typing speed (minimum 30 WPM) and basic numerical/verbal aptitude test.
Aptitude & Typing Test
2 questions · Typing speed (minimum 30 WPM) and basic numerical/verbal aptitude test.
Typing test: Type a provided paragraph with minimum 30 WPM and 90% accuracy on the platform.
Numerical aptitude: calculate SLA breach percentage given total calls, resolved calls, and resolution target.
🤝HR & Situational Round
3 questions · Assesses attitude towards night shifts, rotational schedules, and handling difficult customers.
HR & Situational Round
3 questions · Assesses attitude towards night shifts, rotational schedules, and handling difficult customers.
Are you comfortable with rotational shifts, including night shifts? How do you manage work-life balance in such roles?
Tell me about yourself — background, communication skills, and why you're interested in a customer-facing role.
A customer is abusive on a call. What steps do you take to de-escalate and resolve the issue?